cnFashion will do our best to provide you 100% satisfaction. We offer a 30 Day Returns (From Sneakers Arrive) guarantee for each orders.
If you want to apply a return, please contact our customer service and informed of the reason for returning.
All items sent back to us must be complete in the original condition with all tags and labels: unused, not worn, altered or washed, etc.
If you want to return your items, pls contact us to get the shipping address.
And all items must stay in original status: unworn, unwashed, and with all tags attached.
---- Before you place an order, you need to confirm the color, size and style we offered, and if it is not the quality problems, return shipping fee should be paid by buyer.
---- If it is the quality problem or we ship mistaken version to you, please take photos of the item and send the pictures to us. We will take responsibility for the quality problem item.
---- If you would like to exchange for other style or return by quality issue, once we receive the sneakers, we will ship the new item or refund your payment. The return shipping fee will be charged by customers.
---- We are not responsible for packages which lost in retrun transit.
----If your item is intercepted by customs, we will send new one to you. (But we will only resend it once)
No return or exchange under these situations:
1) We do not accept items that with any quality problem which is due to subjective awareness of defective goods.
2) We do not accept the returns of any item that has been used, damaged, engraved, or altered.
3) We do not accept items that are unauthorized, packaged incorrectly, or improperly insured.
4) Items over 30 days warranty time-frame.
Only after we receive the sneakers that meet the above return conditions, we will refund according to the original payment method or the other both side agreed method.
cnFashion will appreciate your cooperation and trust.